Getting a good scan
- Use even, front-facing light — avoid standing with a bright light or window behind you (the app warns you if it detects this).
- Hold the phone at arm's length so your face fills most of the guide frame.
- Keep the camera steady and in focus — the app checks distance, lighting, and focus live before you tap capture.
- If a scan comes back with a "Consider Retaking" notice, the photo was likely too dark, blurry, or your face was partially out of frame.
Using Studio (virtual try-on)
- Open Studio, then choose Live Try-On for a real-time preview, or take/upload a photo.
- Tap a category — lips, cheeks, eyes, brows, or foundation — then tap a shade to apply it.
- Save a session to keep it in History, or add a shade to your Wishlist to shop it later.
- All face-tracking for Studio happens on your device — see our Privacy Policy for details.
Account & sign-in
- You can create an account with email and a password of at least 8 characters, then enter the 6-digit code we email you, or use Sign in with Apple.
- Face ID sign-in can be turned on after your first password sign-in, or anytime from Settings.
- Forgot your password? Use "Forgot Password?" on the sign-in screen — you'll get an email with a reset code.
Wishlist
- Save any product from your scan results or a Studio shade to your Wishlist so you don't have to re-search for it.
- View and manage everything you've saved from Settings → My Wishlist, including when each item was added.
Your data
- Your scan photos and Studio sessions are private to your account and never used for advertising.
- You can permanently delete your account and all your data anytime from Settings → Purge Scan Data & Delete Account.
- See our full Privacy Policy for details on what's collected and why.
About the analysis
FaceLens AI gives cosmetic skin insight only — it is not medical advice and isn't a
substitute for seeing a dermatologist. Product recommendations are general suggestions, not guarantees
for your specific skin; always check ingredients and consider your own allergies before trying something
new.
Still need help?
Email us and we'll get back to you as soon as we can.
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