Effective date: October 6, 2026 · Last updated: October 6, 2026
FaceLens AI ("we," "our," "the app") uses photos of your face to give cosmetic skin-care insight and a
virtual makeup try-on. This policy explains what we collect, why, and how you can control or delete it.
Please read it together with our Terms of Use.
Questions: support@facelens-ai.com.
1. Information We Collect
Account information: your name, email address and password (stored securely, never in plain text). If you use Sign in with Apple, we receive only what Apple shares with us. When you sign up with email, we send a code to confirm the address is yours.
Birth year: provided when you set up your profile.
Optional profile details: sex and ethnicity, only if you choose to share them, used to make suggestions more relevant. Never required. They are entered once at sign-up and are removed when you delete your account.
Face photos: the photos you take or upload for skin analysis.
Analysis results: the results of each analysis, kept in your History so you can track changes over time.
Try-on images: virtual try-on images you choose to save.
Wishlist: products you save.
Diagnostics and usage: app diagnostics (such as crash and error reports) and app usage events, used to keep the app working and improve it.
Security information: a device/app identifier and your IP address, used for security, abuse prevention and fair-use limits. This information is kept only briefly and then deleted automatically.
Optional feedback: if you turn it on in Settings, your thumbs up/down on results. It is off by default, never includes photos, and can be turned off at any time.
2. Information Kept on Your Device
Some preferences, reminders and wellness logs stay on your device and are not uploaded to our servers.
If you enable Face ID sign-in, the match happens on your device; we never receive or store biometric data.
3. Facial Images & Biometric Information
Used only for your analysis. Photos you submit are used only to produce your cosmetic analysis and are stored privately in your account so you can see your History.
No face recognition. We do not create face-recognition templates or faceprints, and we do not use your photos to identify you or match you against other people.
On-device processing. Face processing used for the virtual try-on and for camera guidance happens on your device and is not uploaded. The only try-on content stored is a final image you choose to save.
Consent. Before your first scan, the app explains how your photo will be processed and asks your permission. Nothing is sent until you agree.
Withdrawing consent. You can withdraw consent at any time by deleting your data and account (see Section 9, "Your Rights").
4. How We Use Your Information
To provide your skin analysis and cosmetic product suggestions.
To provide the virtual try-on.
To keep your History and wishlist available across sessions.
To sign you in and secure your account.
To prevent abuse and apply fair-use limits.
To fix problems and improve the app.
We do not sell your personal data. We never use your photos for advertising. We do not track you across
other companies' apps or websites.
5. Service Providers
We use a small number of service providers that process data on our behalf, only to deliver the service:
Cloud hosting and database provider: stores your account, photos, results, saved try-on images and wishlist.
Third-party AI analysis provider: receives the photos you submit for a scan, only to return your cosmetic analysis.
We do not authorize these providers to use your data for any other purpose.
6. Retention & Deletion
We keep your photos, results, try-on images and wishlist while your account is active, because the app's
purpose is tracking change over time. Saved scans are removed automatically after three years. Security
information used for fair-use limits is deleted automatically after a short period.
You can delete your account at any time in the app under
Settings → Privacy → Purge Scan Data & Delete Account. This permanently removes your account,
photos and History, takes effect immediately, and cannot be undone.
7. Links to Retailers & Brands
Product links may take you to third-party retailer or brand websites, which have their own privacy
policies. If we ever use affiliate programs, we will disclose that in the app.
8. Children's Privacy
FaceLens AI is not directed at, and is not intended for use by, children under 13. We do not knowingly
collect personal information, including photos, from children under 13. If you believe a child has created
an account or submitted photos, contact us and we will delete the account.
9. Your Rights
You can access, correct or delete your information. Most details can be viewed and changed in the app, and
you can delete everything yourself as described in Section 6. For any other request, contact
support@facelens-ai.com.
10. Security
We use industry-standard safeguards, including encrypted connections and access controls that limit your
data to your own account. No system is perfectly secure, but we work to protect your information.
11. Cosmetic Use Only
FaceLens AI provides cosmetic insight only. It is not a medical device and does not diagnose or treat any condition.
12. Website: Cookies & Fonts
This website sets no cookies and uses no analytics. It loads web fonts from a third-party font service.
13. Changes to This Policy
If we make material changes to this policy, we'll update the "Last updated" date above and, where
appropriate, notify you in the app.
FaceLens AI